Q. How to deposit money?
A. It's easy to deposit money on Adda52.com.
- Create an account by filling up simple details.
- Go to 'My Account' page.
- Click on Buy & agree to the terms and conditions.
- You can deposit an amount between the min & max. deposit limit. This will be shown to you on the Cash Deposit page.
Q. What is Deposit Bonus?
A. The bonus chips that are awarded to a player in addition to chips purchased by him on entering a bonus code at the time of transaction is known as Deposit Bonus. The bonus chips awarded are called “Unclaimed bonus chips” because one cannot use the unclaimed bonus chips to play in the real cash games. Once you accumulate loyalty points, the bonus chips will be unlocked automatically. To know more, visit our "Bonus Offers" Page.
Q. What are the various payment options available at Adda52.com?
A. Adda52.com accepts payments by Debit Cards, Credit Cards, Netbanking & Pay By Cash.
Q. What is the process to buy real chips through 'Pay By Cash' ?
A. The process to buy real chips through 'Pay By Cash' is simple. Just follow the instructions below:
Step 1) Login to Adda52.com.
Step 2) Go to My Account > Buy Real Chips
Step 3) Select 'Pay By Cash' under Payment Mode. Enter bonus code, if any, to avail real cash bonus.
Step 4) Select the amount & click 'Submit' button.
Step 5) Now enter your Address, City, Pin code & Mobile Number. Now, Click on the Purchase Button.
Step 6) An agent from the 'Pay by Cash' team will contact you on your mobile number and will set up an appointment with you to complete the purchase. In case you do not receive a call within 48 hours, please contact us at email@example.com.
Q. What is the min. & max. amount I can deposit?
A. The minimum deposit that you can make is INR 100. The maximum amount of deposit is initially INR 2000 for a new user. However, based on user’s past history/loyalty points and playing pattern, the maximum deposit amount is automatically increased up to INR 50000.
Users can also put in a request to our customer support to increase the buy in limit at firstname.lastname@example.org.
Q. How to withdraw money?
A. You can withdraw all the money in your current Balance at any time.
- Go to My Profile page.
- Click on Redeem & agree to the terms and conditions.
- In the redeem page you can choose from two options -
(a) By Cheque- If you wish to withdraw the money by a cheque. In that case, you will need to provide your address.
(b) Online- You can choose this option if you want the money to be deposited in your account online. Here, you will need to provide your Bank Account Number and IFSC Code.
Q. How do I get the money won on Adda52.com?
A. Receiving the money won on Adda52.com is easy.
- When you win any money on our real tables, the wining amount shall be credited to your adda52 chip balance immediately.
- You can check the same on 'My Account' section at any time.
- You can redeem this balance or a part of it by following the method given in the previous question.
Q. How do I change my bank account details on Adda52.com?
A. It’s easy to change your bank account details on Adda52.com. Just mail your new account details on email@example.com & your account details will be updated within 24 hrs. Alternatively, you can call our customer care number:+91 9903396990. Our customer support may request for some verification documents for the same to ensure complete safety and security for our users.
Q.Will there be a fees levied on withdrawal of money?
A. We do not levy any fees on withdrawal of money. However, if you are making a withdrawal without playing a single real cash game, we shall levy a service fees of Rs 100 for processing the refund. This service fees shall be deducted from the amount that will be refunded to you. The service fees shall be waived off in case you have played atleast one real cash game.
Q. What will happen if my transaction gets failed and chips are not credited to my Adda52 account? However, the money gets deducted from my bank account.
A. Please contact firstname.lastname@example.org with the date and approximate time of your transaction immediately. Our operations team will look into the matter and fix your problem as soon as possible. If this happens on a weekend and you are not able to reach our customer support team immediately, please drop them a mail and they will revert back on the next working day.
We make every effort to trace down incomplete transactions and retrieve the funds and we get complete support from our partner banks in doing this.
Q. What will happen if I request a redemption of certain amount and then I continue to play and lose the money?
A. Your redemption request will be processed by our operations team, based on your Adda52 account balance. If, at the time of processing your request, the amount is not sufficient, then your request will be cancelled and you will be informed of the same. You can subsequently resubmit a redemption request for a different amount.
Q. What is the percentage of tax deducted when I convert my VIP chips back to REAL chips?
A. If your total winning is greater than 10000, a TDS (Tax Deducted at Source) equal to 30% is deducted when you convert your VIP chips back to REAL chips. More...
Q. Do you still have doubts?
A. If you have any more queries, feel free to Contact Us. We are at your service on all working days.